Our Policies

Brisbane RTO specialising in CHC41015 – Certificate IV in Celebrancy + other nationally recognized courses.

Rose Training Australia is committed to maintaining a strong and transparent set of business processes and RTO policies across all aspects of the organisation. As a Registered Training Organisation (RTO #31939), Rose Training Australia is regulated by the Commonwealth Government, and particularly, the Australian Skills Quality Authority (ASQA). Our own RTO policies were created in conjunction with the Australian Government to give you the best return.

As a professional organisation, Rose Training Australia is also highly committed to ensuring the privacy of all of our business partners, students and other third-parties which engage with us. Our personalised RTO policies ensures that you get the best training possible.

Rose Training Australia is your CHC41015 – Certificate IV in Celebrancy specialist RTO.

Fee Payment Policy

Fee Payment Policy

Course fees and student contribution amounts for the duration of your studies are advised prior to the commencement of any course of study. Should you exceed the agreed course duration, a course duration extension fee will apply. You can access our current Fee Schedule on our website.

You will be issued an invoice for all fees relating to your enrolment. Fees will be payable using one of the following instalment methods:

– Paying the full course fees up front

– Paying an agreed fee on a weekly, fortnightly or monthly basis via direct debit until the course fees are covered in full

– Paying instalments at predetermined times throughout the completion of the course

For any payment plan an agreement between Rose Training Australia nominated third party and the student will be put in place as part of the enrolment process.

Please be aware that regardless of which payment option is chosen your financial obligation and commitment is to pay the full course fee. Stopping or missing a payment does not negate this responsibility. Please contact our admin team if you have any questions.

Prepaid fees statement:

The Standards for Registered Training Organisations (RTOs) 2015:

7.3 Where the RTO requires, either directly or through a third party, a prospective or current learner to prepay fees in excess of a total of $1500 (being the threshold prepaid fee amount), the RTO must meet the requirements set out in the Requirements for Fee Protection in Schedule 6.

We accept the commercial definition of prepaid as being payment for services not yet received.  Recruitment and enrolment are part of services already received and upon payment of fees students are given full access to all course material.  With these considerations Rose Training Australia has calculated that when considering current courses being offered and current pricing, at no time has the student prepaid more than the allowable limit.

Rose Training Fee Schedule

Complaints Policy

Complaints Procedure

Rose Training Australia are responsible for ensuring that any students who are concerned about the conduct of the RTO and/or any of it trainer/s or staff are encouraged to attempt to resolve their concerns using this complaints procedure.

Informal Complaint

– The Student should first approach a team member and attempt to resolve the issue. The team member approached is to record this on your record.

– If the issue cannot be resolved successfully for all parties involved, the complaint will be raised to a formal complaint.

Formal Complaint

– You must present you concern in writing using the Compliments, Complaints or Concerns Form from the website, email or on request.

– Your complaint will be reviewed by Rose Training Australia Directors at an internal panel and if necessary, a meeting will be held with you and an optional support person.

– You will be advised of the outcome of the review, usually within 30 days.

– If you are not satisfied with the decision of the Directors you may request that the matter be dealt with through an external dispute resolution process by the person/body appointed by Rose Training Australia for that purpose.

External Complaints

If no mutually acceptable resolution can be found or a student is still dissatisfied with the decision made, they may wish to escalate the matter by contacting the Australian Skills Quality Authority (ASQA) by completing the online complaint form.

Alternatively, the complainant may wish to lodge a complaint or seek further advice by contacting the National Training Complaints Hotline on: 13 38 73.

All students of Rose Training Australia or those seeking to enrol in a VET course of study with Rose Training Australia are entitled to access the complaint procedures set out in the Complaints Policy, regardless the student’s place of residence or the mode of study. This policy is published in full on our websites at www.rosetraining.com.au along with our Compliments, Complaints and Concerns Form

Defer, Withdrawal, Extensions or Cancellation

We understand that there may be times where a student will need to defer or withdraw from their course enrolment. There are also occasions where Rose Training Australia will cancel a student’s enrolment in line with our Student Progress and Intervention Policy. Rose Training Australia

  • Deferment – means to delay or put on hold the course.
  • Withdrawal – means the student has applied to end their enrolment during a course.
  • Cancellation – means termination of enrolment in a course by the Institute.
Refunds Policy

The tuition fees will be refunded only under the following circumstances as shown in the table below:

General Refund Arrangements
Administration booking fee Non-refundable
Withdrawal from all online courses after access to the system has been issued No refund
Withdrawal from studies prior to confirmation of enrolment being provided. 100% course fees
Withdrawal within 48 hrs of receiving confirmation of enrolment 100% course fees less $200 administration booking fee
Withdrawal due to student unable to make specific course date No Refund with option to move to another date
Withdrawal due to Rose Training cancelling course date 100% course fees refunded including administration booking fee
Withdrawal within 14 days from the agreed workshop start date. No refund

Requests for refunds should be made in writing to [email protected] with documented evidence of the reason for withdrawal. Eligible requests will be refunded within 28 day of receipt of the claim.

All refunds will include a statement explaining how the refund amount was calculated and will only be issued to the person who paid the tuition fees. For example, if an agent or parents paid the tuition fee, the money will only be refunded to either the agent or parents. This refund policy does not remove student’s rights to take further action under the Australian Consumer Protection Laws.

Payment Default

During enrolment, you can elect to pay for you course via a repayment plan. To be eligible for a repayment plan, students must complete a Direct Debit Service Agreement with Paysmart/Certegy and pay the required deposit, confirm set of fixed weekly or fortnightly amounts and agree to pay off the course within the set timeframe.

If you are on a payment, assessments will not be marked until the account is paid to date. This may mean making a ‘catch up payment’ for the missing amounts as well as any third party fees.

No student will be eligible to participate in webinars, tutorials or other related support if their account is not paid to date. Course fees must be paid in full for your last assignment to be marked, and for your certificate to be issued.

If your account remains unpaid, access to resources via the Student Portal may cease until the payments are brought up to date.

Please be aware that regardles of which payment option is chosen your financial obligation and commitment is to pay the full course fee. Stopping or missing a payment does not negate this responsiblity. Please contact our admin team if you have any questions.

To reiterate:

Rose Training Australia (Rose) allows the student full access to all resources upon enrolment. For students this means that they could, except for the assessment process, fully complete the course without further training support from Rose. (This is not encouraged.)

Privacy Policy

Rose Training Australia and all of its employees abide by the Privacy Act 1988 (Commonwealth) and keep all student information private. Rose Training Australia only collect relevant personal information that relates to a student’s training and takes all reasonable steps to protect private information from misuse, loss, unauthorised access, modification or disclosure including restricted access to electronic files, secure storage of paper files and back up of data. This policy is published in full on our websites at www.rosetraining.com.au.

Online photographic verification

Some courses offered by Rose Training require you to have and use a webcam to verify that you were the person who completed the online component of a course.

Should you enable this function, a series of photographs will be taken throughout the duration of each assessment task of your course.  If there are any irregularities with the photographs, for example, should there appear to be multiple people in the photo, a Rose trainer may contact you to verify that you have the required knowledge.

Webcam privacy

Some Rose training courses use webcam images to verify the identity of students conducting online training.  In these circumstances you will be informed of Rose Training’s intent to use their webcam for this purpose, and your consent will be required before it can be used.

These webcam images and video will only be used for verification and assessment purposes, and will never be released to any external agencies or entities, unless required to by law.

Change of RTO ownership

Where there is a change of RTO ownership, Rose Training Australia will ensure that the new organisation is provided with student results and other records in such a format that qualifications and statements of attainment can be retained, retrieved and reproduced as appropriate.

You will be advised of any change and what, if any, impact this will have on the student experience.


Student Support Services Policy

Rose Training Australia endeavours to provide individualised, professional support to each student. We are committed to providing equal opportunity and promoting inclusive practices by providing inclusive education services and learning environments that are free from discrimination, harassment and victimisation.

Rose Training Australia want to maximise your chance of successfully completing your training, so we have strategies in place to identify any support individual learners need prior to their enrolment and to provide access to that support throughout their training. This includes:

-Language, Literacy and Numeracy (LLN) support

-Dedicated trainers will be assigned to each student

-Student Learning Plans

-Flexible Training strategies

-Additional study support from your trainer/s

-Reasonable adjustments to assessments to ensure every student is provided with equal opportunities to successfully complete assessment tasks and achieve competency

-Special needs support

-Access to other mechanisms, such as assistance in using technology

-Information for students regarding access to welfare and guidance services.

For any matter outside of Rose Training Australia’s expertise or control, we will make every attempt to refer the student to the relevant agency or expert, any additional fees for these services will be incurred by the student at their sole discretion.

Student Responsibilities and Code of Conduct

Student Declaration – as found in your online resources:

A breach of academic integrity (cheating, collusion, plagiarism, falsification of data) seriously compromise student learning, the effectiveness of that learning, the assessment tool and the academic quality of the of Rose Training Australia’s awarded qualifications.  All such breaches are taken seriously and could result in penalties including failure in the course and exclusion from Rose Training Australia.

Students should be aware that the Rose Training Australia uses a number of safeguards to ensure the quality of student learning which may include text matching software. 

I acknowledge and agree that the examiner of this assessment item may, for the purpose of marking this assessment item:

  • reproduce this assessment item and provide a copy to another Rose Training Australia staff member; and/
  • may submit this assessment item to a text-matching service. This web-based service will retain a copy of this assessment item for checking the work of other students but will not reproduce it in any form.

Marks awarded within this assignment will be given for your own original work.  

I, hereby certify that:

  • except where I have indicated, this assignment is my own work, based on my personal study and/or research.  
  • I have acknowledged all materials and sources used in the preparation of this assignment
  • I have not colluded with another student or person in the production of this assessment item unless group work is an expectation of the assessment item.
  • I have not copied in part or in whole or otherwise plagiarised the work of other students and/or other persons.
  • I haven’t made this piece of work available to another student without the permission of the trainer.

Providing this declaration falsely is considered a breach of academic integrity.

I have retained a copy of this assessment item for my own records.

Learn more about Plagiarism, Copyright, Academic Integrity policies.

At Rose Training Australia the use of assessment samples by training staff is encouraged to inform students’ understanding of the performance standards associated with learning and achievement in the course. A sample is to demonstrate learning, achievement and quality in relation to the intended learning outcomes for the course/unit. Assessment samples may be made available in a range of ways.  In order to collect assessment samples students are asked to consent, on every assessment item submitted, for their work, without disclosure of the contributor’s identity, to be used, and reproduced as an assessment exemplar for standard setting and moderation activities.

I acknowledge that for the purpose of standard setting and moderation activities the examiner of this assessment item may wish to store, reproduce, annotate, and communicate my work to others, including future students, without disclosure of my identity.

I consent to my Assessment Item, without disclosure of my personal details, being stored, reproduced, annotated and communicated within the Rose Training Australia’s learning environment.


Standards of Conduct

This policy outlines the rights, responsibilities and expected standard of behaviour for Rose Training Australia students.

In general, it is expected that as a student you will:

Be responsible for your learning program to achieve satisfactory progress

Treat staff and fellow students courteously and with consideration at all times

Maintain a reasonable standard of grooming, including appropriate standards of hygiene and clothing

Take reasonable care of Rose Training Australia property, equipment, and facilities

Give accurate enrolment details

Notify of any change in contact details

Advise Rose Training Australia of any difficulties in enrolment and/or training

Submit your own work

Keep a copy of all work submitted

If you are unsure about the right thing to do in a given situation you are encouraged to seek advice from a staff member.

Penalties such as expulsion from the training course may be applied where students fail to conduct themselves in an appropriate manner.


Students’ Rights

The RTO recognise that students have the right to:

-Expect the RTO to provide training of a high quality that recognises and appreciates their individual learning styles and needs

-Have access to all the RTO’s services regardless of educational background, gender, marital status, sexual preference, race, colour, pregnancy, national origin, ethnic or socio-economic background, physical or intellectual impairment, and religious or political affiliation;

-Have their prior learning, acquired competencies, and experience appropriately recognised in determining their requirements for training and assessment;

-Be advised of the learning outcomes and prescribed assessment tasks for the training program of their choice prior to its commencement;

-Appeal for a review of the results of an assessment;

-Expect to achieve the published learning outcomes from their training program, if they, in turn, devote the necessary time and diligence to it;

-Learn from fully qualified, competent and diligent trainers who observe their responsibility to address students’ learning needs, assist them to achieve the course outcomes, and assess their students’ work fairly;

-Learn in an appropriately appointed, safe and clean learning environment, free of all forms of harassment and discrimination;

-Be treated with dignity and fairness;

-Expect the RTO to be ethical and open in their dealings, their communications and their advertising;

-Expect the RTO to observe their duty of care to them;

-Efficient handling of administrative matters including the processing of fees, concessions, refunds etc;

-Privacy and confidentiality, and secure storage of student records in accordance with the RTO’s policies, to the extent permitted by law.


Student Responsibilities

-Be respectful, courteous, honest, cooperative and prompt in your dealings with us

-Behave in an ethical and honest manner and not engage in any form of cheating

-Work with Rose Training Australia to maintain an atmosphere and physical environment that encourages learning by treating other students, staff and the facilities with respect and consideration

-Behave in a way that does not impact on the ability of others to learn or feel safe in their learning environment or workplace

-Not smoke or be under the influence of alcohol or illegal drugs when on work placement or when undertaking any learning related activities

-Behave in a way that maintains a clean and attractive environment for other students, staff, and visitors

-Be proactive in sourcing and reading the learning information available

-Respect the privacy of others

-Treat workplace learning opportunities and employers with respect, complying with all workplace requirements

-Take your learning seriously and strive to fulfil all course requirements

-Respect the intellectual property associated with learning materials and comply with all copyright requirements

-Pay all fees within the required timeframe

-Refrain from using mobile phones and other electronic devices that may disrupt a class

-Regularly attend all scheduled sessions as required

-To advise Rose Training Australia of any changes to your details or circumstances in a timely manner


Breach of Conduct

A student breach of conduct occurs when a student behaves in a manner described below:

-Assaults, attempts to assault or threatens a person on the institute’s premises

-Acts contrary to equal opportunity practices of the institute which is committed to the prevention and elimination of discrimination

-Disobeys or disregards any lawful direction given by a staff member of the institute

-Acts dishonestly or unfairly in connection with an examination, test, assignment or other means of assessment conducted by the institute

-Engages in any conduct or activity prejudicial to the management and good governance of the Institute

-Deliberately obstructs or attempts to deter any officer or employee of the institute in the performance of their duties

-Wilfully damages or wrongfully deals with any institute property

-Attends the institute whilst under the influence of alcohol or affected by drugs or possesses, uses or traffics a drug of addiction or dependence

-Carries or uses items such as firearms, knives, syringes etc. as a weapon

-Fails by or within the agreed required date or period to pay any fee or charge payable to the institute

-Fails to comply with OH&S regulations or wilfully places another person in a position of risk or danger

-Fails to consistently and regularly attend scheduled training or support activities

-Constantly interrupts training or support time through the use or presence of mobile phones and pagers or other electronic devices

-Uses abusive language

-Fails to attend meetings called to discuss academic or course progress

-Fails to carry out actions or engage in activities agreed with the institute to maintain course or academic progress

-Fails to formally notify the institute of any prolonged absence

Principles to Be Applied in Dealing with Breaches of Conduct

The following Principles of Natural Justice will apply:

-All parties to a grievance should have the opportunity to put their case forward and have it considered

-Any allegation made against a student of the Institute should be made known to the individual concerned

-All investigations and decisions should be made impartially

-Confidentiality is to be strictly maintained

-A student or friend/advocate of that student who is involved in disciplinary procedures is not to be victimised or discriminated against because of that involvement

-Resolution of behavioural problems is in the first instance to be attempted through discussion and mediation

Procedures Applied to A Breach of Conduct

If the matter is of a criminal nature or the conduct places the personal safety of other students or staff in a position of risk or danger or there is a real concern regarding wilful damage or wrongful dealings of institute property, the police will be notified immediately.

In all other matters:

-College staff may use their own discretion as to when they deem it necessary to put the Student Code of Conduct in place

-College staff may direct a student to leave a classroom, activity or area of the institute for a breach of discipline which impacts on class learning or the performance of their duties

-An incident report must be written regarding the event, forwarded to the Director, and placed on the student’s file

-The student will be given a copy of the Student Code of Conduct

Disciplinary Procedures

Behaviour contrary to the student code of conduct may result in a number of sanctions (penalties) that can be imposed on students including suspension, expulsion or other exclusions, and withholding results.

The Student Experience

Marketing and Recruitment

It is Rose Training Australia’s responsibility to you to ensure you have all the information that you need to make an informed decision regarding your training and assessment needs.

We must provide clear and factual information, whether this is done directly (including through our website) or by a third party.

Access to Equality and Fair Treatment Policy

Rose Training Australia is committed to providing access and equity in all aspects of our business. To ensure that the student recruitment and admission process is bias-free and non-discriminatory we;
• use the same recruitment and admission process for all applicants
• base admission to courses and programs solely on availability of place and the applicant satisfying course entry requirements
• provide applicants with adequate information and support to enable them to select the most suitable program for their needs

Marketing Policy

Rose Training Australia is committed to marketing and advertising training services ethically, honestly and accurately at all times within its scope of registration.

It is our policy that all marketing and advertising materials relating to training and assessment services that ultimately lead to a qualification certificate or statement of attainment being issued are advertised independently and separate from any other services or training that is offered.

At no time does Rose Training Australia provide any guarantee that:

•             A learner will successfully complete a training product on its scope of registration; or

•             A training product can be completed in a manner which does not meet the requirements of the Standards for Registered Training Organisations (RTOs 2015)

•             A learner will obtain a particular employment outcome.

Enrolment and Induction Policy

Rose Training Australia ensure that all applicants seeking admission will be treated fairly and equitably. It has open, fair and transparent admission procedures that are based on clearly defined entry criteria used for making decisions about the selection of students. Students are selected on merit, based on the published criteria, and on an individual case-by-case basis. Throughout the process of selection and admission, all applicants are treated courteously and expeditiously.

The Enrolment Process

Rose Training Australia follow an enrolment process that ensures you have all the information that you need to make an informed decision about your training and assessment needs.

Enrolment Information Pack

When you receive your Enrolment Information Pack it will contain the following:

-link to this Student Handbook

-course brochure

-Learner Information Sheet

-government funding fact sheet (if applicable)

-link to our Enrolment Application Form

-link to our Online Literacy, Language and Numeracy Assessment

You will need to read and understand this information prior to submitting your application. Once the application is submitted You are entitled to a 2 business day cooling off period.

Literacy Language and Numeracy (LLN)

Rose Training Australia understand the importance of skills in language, literacy and numeracy (LLN). We are committed to providing assistance to people seeking to undertake training with us, who may have special literacy and numeracy requirements.

You may be required to undertake a Literacy, Language and Numeracy (LLN) assessment at the time of your enrolment to enable our trainers to support and help you to participate more effectively in training.

Please be aware that this is not a test. It is a way of finding out what support you may require ensuring you have the best course experience possible. We want to support you in any way we can but need to know what support you require in order to help you.

Our Language, Literacy and Numeracy Policy contains more information regarding this. Please contact [email protected] if you would like a copy of the full policy.


As part of the enrolment process you will need to supply sufficient identification to allow Rose Training Australia to confirm:

-Your full name

-Your date of birth

-Your residential address

-Your citizenship status (if applying for subsidised funding)

-Your entitlement to any concession

Unique Student Identifier (USI)

All students undertaking nationally recognised training delivered by an RTO will need to have a Unique Student Identifier (USI).

You will be required to provide your USI to Rose Training Australia. If you do not have a USI you can authorise us to obtain one on your behalf as part of your enrolment application (along with the required identification documents)

For more information on your USI please see www.usi.gov.au/students

Our Student USI Policy contains more information regarding this. Please contact [email protected] if you would like a copy of the full policy.

Department of Education and Training Check for Prior Qualification

If you are applying for a government subsidised training opportunity, Rose Training Australia will need to confirm if you hold any prior qualification that may affect your eligibility. You will also need to provide copies of any Certificates or Statements of Attainment that you hold.

Pre-Enrolment Interview

Prior to acceptance of your enrolment application Rose Training Australia will conduct a Pre- Enrolment Interview with the you either over the phone or in person (face to face or via Skype).

Usually this will be conducted no earlier than 48 hours after we send you your Enrolment Information Pack to give you time to read and understand the information provided. During this interview we will ensure you have a clear understanding of:

-the enrolment process, entry requirements, government funding & payment plan options

-what is expected of you during the completion of your course

-any Work-placement that may be required

-information on RPL and Mutual Recognition opportunities that you may be applicable to you It is also a great opportunity for you to ask any questions that you may have.

Recognition of Prior Learning (RPL) and Credit Transfer (CT)

RPL acknowledges skills, knowledge and understanding gained through formal, information and non- formal learning as a result of work and/or life experience. Rose Training Australia will make this process available to you for any unit in which you feel you are competent already.

Credit Transfer applies when you have recently completed formal studies with another education provider and already been assessed as competent in a unit that is listed within your course. This is for recognition of the actual units studied through another different provider.

Rose Training Australia must recognise AQF and VET qualifications and VET Record of Results (Credit Transfer) issued by any other RTO.

If you believe you are eligible for RPL or CT, please discuss and advise us prior to the commencement of your studies.

Our Recognition of Prior Learning (RPL) Policy contains more information regarding this. Please contact [email protected] if you would like a copy of the full policy.

Enrolment Confirmation

You will receive a letter confirming your enrolment. It will contain the following information:

-Qualification Name

-Qualification Code

-Commencement Date

-Expected Completion Date

-Work Placement Required Hours (if applicable)

Trainer/s Assigned

All of our training staff have extensive experience within the industry and are committed to making sure you are successful in your course and future employment.

Your trainer/s will contact you to introduce themselves and get you started.

Student Portal

The Student Portal provides you with access to everything you will need to complete your Course.

You can access the Student Portal via our website and clicking on the Student Login button in the top right hand corner. You will then need to select your course and enter your password. Your password will be sent to you by email, remember to write it down somewhere safe.

You will receive a user guide to help you navigate your way around the Student Portal but if you need any further assistance or if you have any problems accessing the portal feel free to contact administration or your trainer.

Training and Assessment

Training and Assessment

Learners, employers and industry must have confidence in the integrity, currency and value of certification documents issued by RTOs, through high-quality training and assessment practices that:

•             meet the requirements of training packages and VET accredited courses;

•             is responsive to industry and learner needs; and

•             is delivered by appropriately qualified trainers and assessors with the right support services, facilities and equipment.

Training and Assessment Policy

This Policy has been designed to ensure that all Assessors provide a consistent high standard of service and that the rights of all candidates are protected. It is the responsibility of Rose Training Australia’s internal monitoring process to ensure that those involved in conducting assessments comply and keep auditable records consistent with current approved quality processes.

Training and Assessment Strategies

Rose Training Australia have developed Training and Assessment Strategies (TAS) and practices, including the amount of training provided, that are consistent with the requirements of training packages and VET accredited courses and enable each learner to meet the requirements for each unit of competency or module in which they are enrolled.

The amount of training we provide to each learner is dependent on:

-the existing skills, knowledge and the experience of the learner

-the mode of delivery; and

-where a full qualification is not being delivered, the number of units and/or modules being delivered as a proportion of the full qualification.

For each qualification that we are registered to deliver, and consistent with its training and assessment strategies, we have sufficient:

-trainers and assessors to deliver the training and assessment;

-educational and support services to meet the needs of the learner cohort/s undertaking the training and assessment;

-learning resources to enable learners to meet the requirements for each unit of competency, and which are accessible to the learner regardless of location or mode of delivery; and

-facilities, whether physical or virtual, and equipment to accommodate and support the number of learners undertaking the training and assessment.

Course Trainer/s and Assessors

Rose Training Australia’s training and assessment is delivered ONLY by persons who have:

-vocational competencies at least to the level being delivered and assessed;

-current industry skills directly relevant to the training and assessment being provided

-current knowledge and skills in vocational training and learning that informs their training and assessment.

-current knowledge and skills in VET and ongoing professional development in VET

-certification as prescribed in the Standards for Registered Training Organisations (RTOs) 2015

Additionally, industry experts may also be involved in the assessment judgement, working alongside the trainer and/or assessor to conduct the assessment.

Blended Learning Model

Rose Training Australia uses a blended learning model, which may include you participating in:

-training provided in the classroom by our trainers

-workshops conducted by our trainers

-supported learning where you access resources and support provided on the Rose Training Australia Online student Portal

-training and assessment conducted by our trainers

The Training and Assessment Process

Welcome and Course Trainer/s Introduction

Once your enrolment is complete you will be assigned  to a trainer or team who will contact you to introduce themselves and get you started on your studies. They will:

-explain that they are your trainers and that they will be able to assist you with any queries you have and will have weekly contact with you.

-explain that for the duration of the course they will be assisting you to complete the theory aspect of you training and assist with any questions or issues you might encounter.

-let you know their contact information and how to contact them (chat, mobile number, email/text messages)

-explain that you will receive weekly study support sessions to assist with your theory assessments and discuss your progression, this is a requirement for the course.

-agree on the best day/time to schedule your weekly study support session.

-ask some questions to get to know you such as:

–have you participated in any form of studies recently and if so what the course was?

–are you currently working at all?

–do you have reliable access to the internet and if not, discuss what other avenues can you use to access the Internet – e.g. Library, Campus Job Services Australia etc.

–Confirm with student they have received login details for Student Portal.

-discuss classes and confirm your availability for the next scheduled class (or arrange an individual meeting if required).

-Give you the opportunity to ask any questions

Training Resources – Student Portal

The Student Portal is where you will find all the resources and materials you will need to enable you to complete your assessment and units of study.

It is also where you will be able to ‘chat’ to your trainer/s.

You will receive and email with your password to access the Student Portal as well as a user guide to help you navigate your way around.

Study Support Sessions

When you receive contact from your trainer/s, you will agree on the best time to schedule your support session.

Your trainer/s will contact you at the agreed time either by phone, Skype, face-to-face or chat. You can also contact your trainer/s via phone, email or chat at any other time that you need assistance.

During your session your trainer/s will be able to help you with any questions you may have regarding the course materials or assessments. They will assess your progress and let you know how you are progressing in line with your agreed timeframe as outlined at enrolment (Course Fees and Enrolment Agreement).

These sessions are an important part of your training and you are required to take part as a condition of your enrolment.

If you are not able to attend a scheduled study support session please let your trainer/s know in advance.

Undertake Assessments

Assessment is the process of collecting evidence and making judgements as to whether competency has been achieved by each Student against the required performance criteria of a unit.

Assessment for each Learning Unit involves the use of a range of assessment methods, enabling the collection of evidence on which to assess whether a Student can perform competently and/or demonstrate the application of required knowledge after the given period of training.

To be awarded a qualification, you must satisfactorily complete all Assessments for all Units that are a mandatory part of that course.

You will be provided with full details of the assessment requirements and the process that will be used. You will be given sufficient time to enable you to prepare for and properly complete for the assessment.

Assessments must be completed within the agreed timeframe to ensure that you are progressing towards the completion of your qualification in a timely manner.

Assessment Methods

Assessment methods may be selected from the following range:

-Observation: Observation of someone performing a task or producing a product in accordance with a standardised performance criteria checklist benchmarked against the endorsed national industry standards. Observation is referred to as the act of gathering ‘direct’ evidence.

-Practical exercise (project) or task: The participant undertakes a task or exercise that demonstrates competency performed against the specified criteria, e.g. risk assessment or safety audit.

-Simulation/Role Play/Case Study: Simulations of workplace activities to gauge performance, e.g. emergency response.

-Knowledge Based Tests (written and/or oral questioning): Should be weighted at no more than 50% of the total assessment – for checking underpinning knowledge, problem solving and ability to identify similar situations for successful skills transfer and application. This method supplements other methods of assessment and is used to supplement more creditable work-task performance assessment methods.

-Portfolio: Provision of a collection of evidence and samples that prove competence against the specified criteria. This is particularly useful in a skills recognition process.

-Report: Used on or off the job to provide evidence of understanding in a particular context. Reports should be combined with oral or written questioning to validate understanding and authenticity of each participant’s work.

Submit Assessments

Students are encouraged to have their assessments completed and submitted in-line with the dates discussed and agreed upon at enrolment.

-In each unit/stage/cluster the student will complete a number of items of assessment that will be used to assess their level of achievement in this particular subject.

–In some cases, assessment items may need to be submitted in varying formats or file types (for example Word.doc, Video, MP3 format, Photos etc.), these can be attached and uploaded through the submission facility.

–Assessment submissions have been limited to 3 attempts per assessment, if your initial submission is deemed as incomplete or not yet satisfactory it will be returned to you along with your Assessment Feedback Form that outlines any areas that need further attention. If a student is not yet satisfactory in any learning outcome within the unit after 3 submissions a meeting will be arranged to discuss strategies to help you achieve competence in the areas identified.

–Hard Copy Assessments should be posted to Suite 17C/455 Brunswick St, Fortitude Valley QLD 4006, for the attention of your trainer or handed directly to your trainer. Students are required to obtain a receipt of postage from their preferred courier/postal service as proof of postage in case the item is not received. It is the student’s responsibility to create and keep a scan/photocopy of all assessments prior to submission.

Student Assessment Submission Forms

All assessments will need to be submitted using our Online Student Portal submission facility. This can be found at www.rosetrainingonline.com.au

For any hard copy assessments – a cover-sheet will be located at the back of the assessment workbook or an online cover sheet can be submitted.

For soft copy assessments submitted through the online submission facility (rosetrainingonline.com.au) a mandatory assessment cover-sheet will be completed during the submission process.

Assessment items submitted without a cover sheet which includes a student declaration will not be marked by an assessor until a:

-cover sheet is provided, this is provided online in the form of a Student Declaration.

-Students are responsible for ensuring they complete all sections of the Student Assessment Submission Form ensuring that they have signed and dated the Student Declaration.

-Where multiple files / assessment pieces exist, the student will need to ensure that each assessment item being submitted is listed within or attached to a signed and dated cover sheet.

-To safeguard against accidental loss of assignments, it is recommended that Students keep a copy of each assignment either soft copy (on computer) or a hard copy. In the event of loss occurring, the Student will be required to submit a new copy of the assignment concerned.

Cheating and Plagiarism – Student Declaration

Cheating is an attempt to benefit from another person’s work in order to achieve an outcome, for which the student has not produced the required work. Plagiarism is taking another person’s work/idea and representing it as the student’s own. This may result from deliberate and intentional copying of information.

Plagiarism may also be accidental and arise from a lack of knowledge or awareness. Sources which can be used for plagiarism include social media, books, magazines, TV, radio, newspapers, internet sites, photos, recordings, etc.

Cheating and plagiarism in any form is unacceptable and will be treated as an extremely serious matter. We have a duty to ensure that all participants in training courses understand what constitutes cheating and plagiarism, and to minimise the opportunity for this to happen

If you are found to have breached the cheating and plagiarism policy, you will be advised and provided with an opportunity to respond. You also may be asked to resubmit your work. Depending on the severity of the breach you may receive an automatic fail for that task/unit/course as relevant and may also be requested to leave the course.

Learn more about Plagiarism, Copyright, Academic Integrity policies.

Assessment Feedback

When you submit an assessment for the first time you will be sent confirmation that it has been received as well as a link to complete and Assessment Feedback Form.

As part of our best practice and continuous improvement program we would appreciate your feedback in relation to the assessment you have just submitted. Providing regular feedback ensures that we can consistently work towards improving our services and that your needs are met.

Results of Assessment

We aim to have you receive the results of your assessment with 21 days of your submission.

The possible results are:

-Satisfactory (S) – you have met the requirements of the assessment

-Not Yet Satisfactory (NYC) – you have not met the requirements of the assessment and will be asked to review and resubmit your assessment. You will be allowed 3 attempts per assessment to receive a satisfactory result.

-Fail – you have not met the requirements of the assessment within the allowed attempts or timeframe

You will be sent a Student Assessment Feedback and/or a Marking Checklist Form with information on the results of your assessment.


Where additional evidence is required before your trainer can consider you as competent in an Assessment Task, you will be required to resubmit all or part of the assessment. This may include:

-Verbal questioning

-Proving additional information

-In instances where all or the majority of an assessment may need to be resubmitted you will be contacted directly by your trainer.

If you are required to provide any additional written information you will receive an Assessment Resubmission Request via email. This email will include your Assessment Feedback along with the questions that you will need to resubmit.


If you are dissatisfied with a decision made in relation to an assessment item, you are required to notify your assessor in the first instance. Where appropriate your assessor may decide to re-assess your submission. You will receive an email with the results of the reassessment and notes from the assessor.

If you are still not satisfied you may formally lodge an appeal by contacting the administration team at [email protected] and requesting an Assessment Appeal Form.

-You must lodge a completed Assessment Appeal Form within of 30 days of receiving your results.

-You will be notified of the outcome within four weeks of the appeal being submitted.

If you remain unsatisfied with the result of your formal appeal you will be provided with the option of activating an external appeals process.

The appeal will follow the same process as a complaint and will be investigated by the CEO. The student is required to notify the RTO if they wish to proceed with the external appeals process.

Grounds for Appeal

An application for appeal will only be considered if a student:

-claims disadvantage due to the assessor/trainer unreasonably altering assessment requirements that were specified in the outline

-claims disadvantage due to the assessment requirements specified by the assessor/trainer being unreasonably applied to him or her

-claims a disadvantage due to the assessor/trainer not providing an assessment outline

-believes that an error has occurred in the document/outline of the assessment task

-claims that there is a discrepancy between assessment tasks – practical observation and the formal assessment

Unit Completion

Once the final assessment for a unit/cluster has been graded, your Course Co-ordinators will review all of the assessments that form part of the unit/cluster and update the unit/cluster status accordingly (recording the completion date).

You will be sent an update to your Student Portal.

Student Progress

In order to complete your qualification within the approved timeframes and in line with the dates agreed at enrolment, you must meet progress requirements as set out in Rose Training Australia Student Progress and Intervention Policy.

Your progress will be continually monitored by your trainer/s and recorded in the learning management system.

In order to achieve satisfactory course progress, you need to demonstrate competency in at least 50% of the first unit of study within 4 weeks of commencement of your course. Your Course Co-ordinators will work with you to ensure that you achieve this.

You must also maintain satisfactory contact with your trainer/s, which means being available for your scheduled study support sessions.

If you do not meet the course progress requirements, or if your trainer/s is not able to contact you for a period of 4 successive weeks without prior notification you may be placed on an Intervention Strategy.

Intervention Strategy

Rose Training Australia have adopted a three-stage intervention strategy:

Stage 1 – Monitoring Progress – 4 Weeks from commencement

-If student does not demonstrate competency in at least 50% of the first unit of study or they cannot be contacted for 4 successive weeks they may be provided with STAGE 1 Warning letter

Stage 2 – Review of Progress – 4 Weeks from issuance of Stage 1 Warning Letter

-If sufficient progress is made (50%) or contact has been made with the student the intervention contract may be cancelled.

-If insufficient progress is made, or the student cannot be contacted after 8 successive weeks the Intervention strategy may proceed and a STAGE 2 Warning Action letter will be sent to the student.

Stage 3 – Ongoing Support – 4 Weeks from issuance of Stage 2 Warning Action Letter

-If sufficient progress is made (50%) or contact has been made with the student the intervention contract may be cancelled.

-If insufficient progress, or the student cannot be contacted after 12 successive weeks a letter may be sent to the student detailing the intention to cancel the students’ enrolment in the course in line with the Defer, Withdrawal or Cancellation Policy

-Students have 20 days to respond. If no contact is made the students enrolment may be cancelled.

-N.B. An extension can be put in place in certain cases (but only if the student has made contact with the RTO)


Issuance Policy

Rose Training Australia have strict controls in place to ensure that the correct procedure is followed when issuing and recognising students completion (or part thereof) of qualifications and the issuing of Certificates, Record of Results and Statements of Attainment.

Rose Training Australia issue their qualifications in line with the AQF certification Documentation and the AQF Issuance Policy.

Course Completion

Congratulations! You have made it to the end of your course!

Once you have completed all of the units/clusters in your qualification you will be issued with your Certificate and Record of Results.

-You will receive your Certificate/Record of Results within 30 days of the completion of your final unit/cluster.

-An electronic version of your Certificate/Record of Results will be emailed to you and the official Certificate/Record of Results will be posted to you.

If you withdraw from your course (or your enrolment is cancelled) before you have successfully completed all of the mandatory units/cluster, the course is considered incomplete and a qualification will NOT be issued. Instead you will be provided with a Statement of Attainment listing the units/cluster and their outcomes that you achieved up to the last day of your enrolment.

If you misplace your Certificate/Record of Results or Statement of Attainment you can request a replacement qualification which will incur a fee of $20.00.


Student Survey

Rose Training Australia is committed to continually reviewing and improving the way we operate in order to achieve the best outcomes first and foremost for our students. One of the ways we achieve this is by asking that you complete a Feedback form as provided on the learning management system.

Audit Results

Below you will find a copy of Rose Training Australia’s latest ASQA and AQTF Audit results.

Summary of ASQA audit information

Organisation details

Organisation’s legal name: Rose Training Australia Pty Ltd


Trading name/s:

Rose Training Australia


RTO number: 31939
CRICOS number: N/A

Audit team                                                                                                                 

Lead auditor: Seth Farrington
Auditor/s: N/A

 Audit details                                                                                                                 

Application number/s: RENVET0004741
Audit number/s: AUDREC0010588
Audit reason/s: Application – Renewal
Address of site/s visited: Desk Audit
Date/s of audit: 20 May 2020 – 20 May 2020
Organisation’s contact for audit:

Ian Hamon

Chief Executive Officer [email protected] (07) 3038 3048


  Original finding at time of audit                                                                                

Audit finding: Compliant

Report completed by: Seth Farrington


Practice Standards for RTOs Finding
Training and Assessment

1.1, 1.2, 1.3, 1.8,

1.13, 1.14, 1.15,

1.16, 1.17, 1.18,


Completion 3.1 Compliant

*Indicates a non-compliant clause


Summary of organisation and management structure:

  • The RTO first gained registration on 27 February 2009. The CEO and part owner of the RTO is supported by an administration team, a sales and marketing team, a student support team and a Head of training for Celebrancy along with a team of contracted trainers and
  • The organisation has a history of providing training programs Scope of organisation’s registration:
  • BSB30415 Certificate III in Business Administration
  • BSB41415 Certificate IV in Work Health and Safety
  • BSB41419 Certificate IV in Work Health and Safety
  • BSB42015 Certificate IV in Leadership and Management
  • BSB50215 Diploma of Business
  • BSB51315 Diploma of Work Health and Safety
  • BSB51319 Diploma of Work Health and Safety
  • BSB51415 Diploma of Project Management
  • BSB51918 Diploma of Leadership and Management
  • CHC41015 Certificate IV in Celebrancy
  • CUA40513 Certificate IV in Musical Theatre
  • BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements
  • DEFWHS015 Conduct a work health and safety audit
  • HLTAID001 Provide cardiopulmonary resuscitation
  • HLTAID003 Provide first aid
  • 10118NAT Diploma of Social Media Marketing
  • 10276NAT Course in Community Justice Services(Commissioner for Declarations)(Justice of the Peace[Qualified])
  • 10793NAT Course in Community Justice Services (Commissioner for Declarations) Suburb and state of all delivery sites:
  • Programs are delivered online


Third party usage:

  • Nil


Core clients/target groups:

  • General public – persons generally over 50 years of age wishing a change to
  • Young persons with IT


Training Revenue (Funded or fee for service):

  • Fee for service


Total number of current enrolments in the organisation as at audit date:

  • 1410


In preparing the audit report, consideration has been given and reference made, where relevant, to:

  • Information provided by students as part of a student survey or
  • Information provided directly by Rose Training Australia Pty Ltd to
  • Existing information and records held by ASQA concerning Rose Training Australia Pty
  • Information provided to ASQA’s auditors and documentation reviewed during the desk audit of Rose Training Australia Pty Ltd conducted on 20 May 2020 – 20 May
  • Other publicly available information – including but not limited to, information published on the organisation’s and third-party

Audit Sample

Training Products Mode/s of delivery/assessment* Current enrolments
CHC41015 Certificate IV in Celebrancy Online 1353
10794NAT Course in Community Justice Services (Justice of the Peace [Qualified])







*Apprenticeship, Traineeship, Face to face, Distance, Online, Workplace, Mixed, Other (specify)


Name Position Training products
Ian Hamon CEO – General Manager N/A
Lindsay Hamon Analyst N/A
Kevin George IT Head N/A
Sandy Nguyen Administration Head N/A
Jean Cook Head of Celebrancy CHC41015